This Privacy Policy explains how Arkay Software Solutions Limited ("Arkay", "we", "us" or "our") collects, uses, discloses and safeguards your personal data when you visit arkaysoft.com (the "Website") or otherwise interact with us. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are (Data Controller)
Arkay Software Solutions Limited is the data controller responsible for your personal data.
- Company: Arkay Software Solutions Limited
- Registered in England & Wales, company no.: 07341856
- Registered office: 144 Banstead Road, Epsom, England, KT17 3HN
- Email: support@arkaysoft.com
- Phone: 078880636260
2. Information we collect
We may collect and process the following categories of data:
- Information you give us — when you complete our contact form or email us, we collect your name, email address, organisation and the contents of your message.
- Usage and analytics data — with your consent, we use cookies and similar technologies to collect information about how you use the Website, such as pages visited, referring source, approximate location, device and browser type.
- Technical data — our hosting provider may automatically log limited technical information (such as IP address and request time) to deliver and secure the Website.
3. How we use your data and our lawful bases
- To respond to your enquiries and provide the information or services you request — lawful basis: legitimate interests, and steps taken at your request prior to entering a contract.
- To operate, maintain and improve the Website and understand how it is used — lawful basis: your consent (for analytics cookies) and our legitimate interests.
- To keep the Website secure and prevent misuse — lawful basis: legitimate interests.
- To comply with legal obligations — lawful basis: legal obligation.
4. Cookies and analytics
The Website uses cookies to help it function and to measure traffic. When you first visit, we ask for your consent before setting any non-essential (analytics) cookies. You can accept or decline, and you can change your mind at any time by clearing your browser's site data for arkaysoft.com.
We use Google Analytics 4 to understand how visitors use the Website. Google Analytics sets cookies and processes usage data on our behalf; we have enabled IP anonymisation. Analytics run only after you accept cookies. For more information, see Google's Privacy Policy and Google Analytics Opt-out.
5. Who we share your data with
We do not sell your personal data. We may share it with:
- Service providers who process data on our behalf, such as our website host and Google (for analytics), under appropriate contractual safeguards.
- Authorities or advisers where required by law, regulation or to protect our legal rights.
6. International transfers
Some of our service providers may process data outside the UK. Where this happens, we take steps to ensure your data is protected by appropriate safeguards, such as adequacy regulations or standard contractual clauses.
7. Data retention
We keep personal data only for as long as necessary for the purposes described in this policy, to comply with our legal obligations, or to resolve disputes. Enquiry correspondence is typically retained for a reasonable period to manage our relationship with you, after which it is securely deleted.
8. Your rights
Under UK data protection law you have the right to:
- access the personal data we hold about you;
- request correction of inaccurate or incomplete data;
- request erasure of your data ("right to be forgotten");
- restrict or object to our processing of your data;
- request the transfer of your data (data portability); and
- withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at support@arkaysoft.com.
9. Data security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. However, no transmission over the internet can be guaranteed to be completely secure.
10. Children's privacy
The Website is intended for business audiences and is not directed at children. We do not knowingly collect personal data from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.
12. How to contact us or complain
If you have questions about this policy or how we handle your data, contact us at support@arkaysoft.com. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.